Terms & Conditions

Legal Terms and Conditions for WinMatch Casino

Last Updated: January 15, 2025

Introduction and Acceptance

Welcome to WinMatch Casino. These Terms and Conditions ("Terms") govern your use of our online gaming platform, website, and services. By accessing or using our services, you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with any part of these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and WinMatch Casino regarding your use of our services.

Account Registration and Management

Eligibility Requirements

To create an account with WinMatch Casino, you must:

  • Be at least 18 years of age (or the legal gambling age in your jurisdiction)
  • Provide accurate and complete personal information
  • Be legally permitted to participate in online gaming in your jurisdiction
  • Not be self-excluded from gaming activities
  • Not have a previous account that was terminated for violations

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

  • Keep your username and password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Not share your account information with third parties
  • Use strong, unique passwords for your account
  • Log out of your account when using shared devices

Account Verification

We may require you to verify your identity and provide additional documentation to comply with regulatory requirements. This may include:

  • Government-issued photo identification
  • Proof of address (utility bills, bank statements)
  • Payment method verification
  • Additional documentation as required by law

Gaming Rules and Regulations

Game Rules

All games on WinMatch Casino are governed by specific rules that are displayed within each game. By participating in any game, you agree to abide by these rules. Key gaming principles include:

  • All games use certified random number generators (RNG) for fair outcomes
  • Game results are final and cannot be disputed after completion
  • Players must place bets within the specified time limits
  • Maximum and minimum bet limits apply to all games
  • Bonus terms and conditions must be followed for promotional offers

Prohibited Activities

The following activities are strictly prohibited on our platform:

  • Using automated software or bots to play games
  • Collusion or cooperation with other players
  • Exploiting software bugs or system vulnerabilities
  • Money laundering or other illegal financial activities
  • Creating multiple accounts to circumvent restrictions
  • Underage gambling or allowing minors to access your account

Fair Play Policy

We are committed to maintaining a fair and secure gaming environment. We monitor all gaming activities for suspicious behavior and may take action, including account suspension or termination, if violations are detected.

Payment and Financial Terms

Deposits

Deposits to your WinMatch Casino account are subject to the following terms:

  • All deposits must be made using payment methods registered in your name
  • Minimum and maximum deposit limits apply based on your account status
  • Deposits are processed immediately but may take longer for certain payment methods
  • We reserve the right to request additional verification for large deposits
  • All deposits are subject to our anti-money laundering policies

Withdrawals

Withdrawal requests are subject to the following conditions:

  • Withdrawals must be made to the same payment method used for deposits
  • Identity verification may be required before processing withdrawals
  • Withdrawal limits apply based on your account verification level
  • Processing times vary by payment method (typically 24-48 hours)
  • We may request additional documentation for large withdrawals

Currency and Exchange Rates

All transactions are processed in Indian Rupees (INR). Exchange rates for international payment methods are determined by our payment processors and may fluctuate based on market conditions.

Bonus and Promotion Terms

Welcome Bonuses

New players may be eligible for welcome bonuses subject to specific terms and conditions, including:

  • Wagering requirements must be met before withdrawal
  • Time limits apply to bonus usage and wagering requirements
  • Certain games may contribute differently to wagering requirements
  • Maximum bet limits apply when using bonus funds
  • Bonuses may be forfeited if terms are not met

Promotional Offers

All promotional offers are subject to individual terms and conditions that will be clearly displayed. General promotional rules include:

  • One bonus per player per promotion unless otherwise stated
  • Promotional offers cannot be combined unless explicitly allowed
  • We reserve the right to modify or cancel promotions at any time
  • Abuse of promotional offers may result in account termination

Responsible Gaming

Self-Exclusion and Limits

We are committed to promoting responsible gaming and provide various tools to help you maintain control:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits and session time limits
  • Self-exclusion options (temporary or permanent)
  • Reality checks and cooling-off periods
  • Access to professional help and support resources

Problem Gaming Support

If you believe you may have a gambling problem, we encourage you to seek help from professional organizations and use our responsible gaming tools. We also provide links to support resources and helplines.

Liability and Disclaimers

Service Availability

While we strive to maintain continuous service availability, we cannot guarantee uninterrupted access to our platform. We are not liable for any losses resulting from service interruptions, maintenance, or technical issues.

Limitation of Liability

To the maximum extent permitted by law, WinMatch Casino's liability for any claims arising from your use of our services is limited to the amount you have deposited with us in the 12 months preceding the claim.

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Account Termination

Termination by You

You may close your account at any time by contacting our customer support team. Upon account closure:

  • All pending withdrawals will be processed according to our standard procedures
  • Any remaining balance will be returned to you
  • Your account data will be retained according to our data retention policies

Termination by Us

We may suspend or terminate your account if you violate these Terms or engage in prohibited activities. In such cases:

  • We will provide notice of termination when possible
  • Outstanding balances will be returned after investigation
  • You may appeal the termination decision through our support channels

Governing Law and Dispute Resolution

Applicable Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Mumbai, India.

Dispute Resolution

We encourage you to contact our customer support team to resolve any disputes. If a resolution cannot be reached, disputes may be subject to binding arbitration in accordance with Indian arbitration laws.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Phone: +91-XXX-XXX-XXXX
  • Address: WinMatch Casino Legal Department, Mumbai, India
  • Live Chat: Available 24/7 on our website